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Clinic Compass

Built for Vale Community Health Network

A check-in and queue app that tells patients at six community clinics when they will be seen, so waiting rooms stay calm.

A clinician talking with a patient while reviewing details on a tablet

Overview

Vale Community Health Network runs six walk-in clinics where waiting times can stretch past two hours. Clinic Compass lets patients check in from their phone or a kiosk, see their place in the queue and get a text message when it is almost their turn.

What we are building

  • Patient check-in by phone, kiosk or reception, in four languages.
  • A live queue that estimates waiting time from each clinic's real pace.
  • A staff dashboard to triage, reorder and call patients.
  • Text message alerts so patients can wait outside or nearby.

Where things stand

The iOS and Android beta is running at two clinics. The team is completing an accessibility audit with patient groups before rolling out to all six clinics in early December.

Milestones

  1. Patient interviews

    Done

    Due

    Interviews and waiting room observation at three clinics.

  2. Queue logic and staff dashboard

    Done

    Due

    Waiting time estimates and the triage dashboard used by reception teams.

  3. iOS and Android beta

    Done

    Due

    Beta release running at the two busiest clinics.

  4. Accessibility audit

    In progress

    Due

    Testing with patient groups, screen reader users and older patients, then fixes.

  5. Rollout to all six clinics

    Upcoming

    Due

    Staff training and launch across the full network.

The team

All members

  • Mariana Lopes

    Senior Mentor, Design

    LeadMentor

  • Kenji Watanabe

    Mobile Engineer

    Graduate

  • Beatriz Santos

    UX Researcher

    Graduate

  • Nadia Petrova

    Design Student

    Student